Shipping and Returns
shipping and returns
Final order dates for christmas
In order to recieve your order by Christmas, please place your order by Monday 19th of December.
UK - £3.95/ €3.95 or free for orders of £50/ €50 and over.
Zone1* - £4.95/ €4.95 or free for orders of £100/ €100 and over.
Europe -£5.95/ €5.95 or free for orders of £150/ €150 and over.
International – £19.95/ €19.95 or free for orders of £150/ €150 and over.
*Zone1 contains Guernsey, Isle of Man, Jersey
UK - 3 to 5 days (please allow for 2 to 3 days processing)
Europe - 3 to 5 days (please allow for 2 to 3 days processing).
International - 8 to 10 days (please allow for 2 to 3 days processing)
European orders are despatched from within the EU so are not liable for customs and duty charges.
HASSLE FREE RETURNS
Whether racing or training, we want to be sure you’re in the best fitting triathlon kit so we’ve put together a helpful sizing chart, so you can shop with confidence in the knowledge that the size you purchase is right for you. However, if it’s not quite right please notify us as soon as possible to arrange a return.
Items purchased online from 1st of November until 31st of December can be returned until the 31st of January 2023.
Refunds are available within 28 days of purchase on orders placed directly with us either on our website or at an event (not through one of our retailers). Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return carriage costs and items must be sent using recorded and insured delivery. Returned goods must be sent with a completed returns form. Individual Country associated Duties and Taxes will not be refunded unless the item is returned as new. We will aid with warranty items through customs where possible.
Please note refunds are not available on wetsuit hire or ex-demo items.
Please go here https://zone3.myreturnscenter.com/ for our returns platform, you will need your order number and email address used for your order.